Customer Support Features
Support
- Create a centralized hub for handling customer support requests and inquiries.
- Manage and track customer support cases from initiation to resolution.
- Manage and track customer support cases from initiation to resolution.
- Assign priority levels to support cases based on urgency and impact.
Support Category
- Classify support issues into categories based on the nature of the problem.
- Establish a hierarchical structure for support categories for better organization.
- Define escalation rules for each support category to ensure timely resolution.
- Implement automation triggers based on support category to streamline processes.
Add Support
- Provide a streamlined process for quickly creating support tickets or cases.
- Log customer interactions and details when creating a support entry.
- Allow users to attach relevant documents or files to support entries.
- Implement automated routing of support tickets to the appropriate teams or agents.
List Support
- Provide a dashboard displaying a list of all active and resolved support tickets.
- Enable users to filter and sort support tickets based on various criteria.
- Track the status of each support ticket, indicating open, in progress, or resolved.
- Allow users to create custom views for personalized ticket management.
Assign to team
- Facilitate collaboration among support teams for effective issue resolution.
- Define rules for the automatic assignment of support tickets to specific teams.
- Balance the workload by distributing support tickets evenly among teams.
- Establish pathways for escalating support tickets to higher-tier teams when necessary.
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